Frequently Asked Questions
Everything you need to know about shopping with Medik8 Polska.
What is the standard delivery time within Poland?
We typically process and ship orders within 24 hours. Delivery via courier or parcel locker usually takes 1-2 business days from the moment the package leaves our warehouse.
Are Medik8 products suitable for sensitive skin?
Yes, Medik8 is known for its 'CSA Philosophy' and many products are designed with stabilized technologies to minimize irritation. We recommend starting with lower concentrations of Vitamin A and performing a patch test.
What payment methods do you accept?
We accept a variety of secure payment options including BLIK, Przelewy24, credit/debit cards, and traditional bank transfers.
Can I return a product if I change my mind?
You have 14 days to return any unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on beauty products that have been opened or tested.
Do you offer free shipping?
Yes, we offer free standard delivery for all orders exceeding a certain threshold, which is specified in the banner at the top of our website.
How can I verify the authenticity of my Medik8 products?
As the official distributor in Poland, all products purchased directly from our website are 100% authentic, sourced directly from the manufacturer, and stored in temperature-controlled conditions.